FAQs

• You may place an order through our website, or through our Shopee/Lazada official stores.

RASLOK water purifiers filter water via a 5-stage filtration process. Namely, through Sediment, Active Carbon, UF Membrane, Post-Carbon and UV LED filters. 

• Sediment removes sand, dust, impurities, rust and other substances; 
• Active Carbon removes odours, colours, residual chlorine and organic substances, which leads to better water taste;  
• UF Membrane removes bacteria, rust colloids & impurities;
• Post-Carbon further removes chlorine, macromolecules and organic substances etc.
• Finally, bacteria and viruses are removed via UV sterilisation.

• After payment is received, our service team will contact you to arrange for delivery within 3-5 working days. 
• Usually, we are able to deliver and install within a few days.

• Our professional and well-trained technicians will provide expert advice on the optimal location and method for installation on the spot.
• We offer complimentary standard installation within a 5-meter tubing distance from the water source to the dispenser.
• Typically, we will drill a small 8mm hole on your kitchen countertop for the water pipe to pass through, although this step may not be necessary based on your kitchen layout.
• If external filters are required, they are usually installed under the sink in your kitchen cabinet or elsewhere as per your preference.
• Additionally, trunking is available at a rate of $10 per meter if desired.
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• Yes. Once payment is made, we will reserve the product for you until your desired installation date.

• Unless specified otherwise, we offer a standard 1-year local warranty that safeguards against manufacturing defects in our water dispensers and air purifiers. Please refer to our Warranty Page for more details.
• You may contact our customer service team for assistance at +65 8803 9318.

• Typically, RASLOK water dispensers and air purifiers are low-maintenance and require servicing only for regular filter replacement.