FAQs

• You may place an order through our website, or through our Shopee/Lazada official stores.

For HCM-T1 and HCM-T5:

• It depends on your usage and the quality of your water source. In general, filters can last between 6 and 12 months. 
• There's a smart sensor inside the water purifier to measure the lifespan of the filter. When it's about time to replace the filter, the dispense button will turn red (HCM-T1), or start blinking (HCM-T5). We would recommend that you replace the filter within 2 to 4 weeks’ time, to ensure the quality of your water.

For HCA-T2, HCA-T3, HCM-T6:

• Filters can usually last for 1 year based on average household use.

RASLOK water purifiers filter water via a 5-stage filtration process. Namely, through Sediment, Active Carbon, UF Membrane, Post-Carbon and UV LED filters. 

• Sediment removes sand, dust, impurities, rust and other substances; 
• Active Carbon removes odours, colours, residual chlorine and organic substances, which leads to better water taste;  
• UF Membrane removes bacteria, rust colloids & impurities;
• Post-Carbon further removes chlorine, macromolecules and organic substances etc.
• Finally, bacteria and viruses are removed via UV sterilisation.

• After payment is received, our service team will contact you to arrange for delivery within 3-5 working days. 
• Usually, we are able to deliver and install within a few days.

• Our technicians are professional and well-trained; they will advise you on the optimal location and method for installation. 
• We provide free standard installation within 5 metres* from the water source to the dispenser. Usually, we will drill a tiny hole (8mm) through your kitchen counter top for the water pipe to pass through. However, this may not be necessary depending on your kitchen layout. 
• External filters (used for HCM-T6) will usually be installed under the sink in your kitchen cabinet (Or elsewhere if desired). 
• If desired, trunking is available at $10 per metre. 

• Yes. Once payment is made, we will reserve the product for you until your desired installation date.

• We provide a 1-year local warranty to cover any material or manufacturing defects. Please refer to our Warranty page for more details.
• You may contact our customer service team for assistance at +65 8803 9318.

• RASLOK tankless water dispensers and air purifiers do not require any maintenance or servicing, except for filter replacement.